This section describes the skills and knowledge and their level required for this unit

Required skills

apply effective communication techniques including active listening and questioning

check and review documentation for accuracy spelling and grammar

collate and organise information

communicate in a clear and concise manner

comply with court protocols and procedures

identify relevant and valid information as admissible evidence

maintain store and preserve evidence

organise resource and equipment requirements

prepare documentation using appropriate structure and language

record and accurately report information

relate to people from a range of social cultural and ethnic backgrounds and physical and mental abilities

seek clarification and feedback as required

use a range of business equipment and technology appropriate to meet task requirements

Required knowledge

court protocols and procedures relevant to the jurisdiction

document and evidence management systems

evidence preparation and presentation requirements

features and functions of business equipment and technology

general principles regarding the admissibility of evidence in courts

principles of effective communication

privacy and confidentiality requirements

procedures for handling and managing evidential exhibits

relevant industry codes of practice and legislation including rules of evidence and continuity of evidence

techniques to verify and validate information

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of

following up outcomes of proceedings reviewing implications and identifying appropriate actions to be implemented

interpreting and complying with court protocols and procedural guidelines

maintaining and preserving evidence and exhibits

preparing documentation and maintaining records and systems

preparing and presenting evidence in an accurate clear and concise manner

providing specialist opinion within own level of competence and expertise as required

Context of and specific resources for assessment

Context of assessment includes

a setting in the workplace or environment that simulates the conditions of performance described in the elements performance criteria and range statement

Resource implications for assessment include

access to a registered provider of assessment services

access to a suitable venue and equipment

access to plain English version of relevant statutes and procedures

assessment instruments including personal planner and assessment record book

work schedules organisational policies and duty statements

Reasonable adjustments must be made to assessment processes where required for people with disabilities This could include access to modified equipment and other physical resources and the provision of appropriate assessment support

Method of assessment

This unit of competency could be assessed using the following methods of assessment

observation of processes and procedures

questioning of underpinning knowledge and skills

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and suitable to the language literacy and numeracy capacity of the candidate and the competency being assessed In all cases where practical assessment is used it should be combined with targeted questioning to assess the underpinning knowledge

Oral questioning or written assessment may be used to assess underpinning knowledge In assessment situations where the candidate is offered a choice between oral questioning and written assessment questions are to be identical

Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors team leaders or specialist training staff

Legislative requirements may relate to:

Organisational requirements may relate to:

Courtsmay be:

Arrangementsmay relate to:

Relevant personsmay include:

Documentation and exhibitsmay include:

Court protocolsmay relate to:

Rules of evidencemay relate to:

Evidencemay include:

Feedbackmay be sought from: